-Orders will be sent within three working days after receiving your full payment.

-Customs declarations will always be true and honest. We will put a CN22 or CN23 declaration on the package or envelope to avoid delays as much as possible.

-Taxes, other customs services and such related costs are the buyers responsibility , please contact customs services in your country to get more information about import costs / limits / rules etc.

-Orders are shipped with PostNL and / or DHL.

-When you order multiple items at once, we will combine shipping as much as possible to save on shipping costs. You can contact us before you place your order so that we can calculate the combined shipping costs. When you place your order without contacting us about the total shipping costs, we will refund the overpaid shipping costs once your order has been shipped.

-We make use of regular shipping, shipping with 'track and trace' and / or 'signed for' shipping. If you have a preference for a certain type of shipping you need to contact us prior to placing your order so that we can adjust (upgrade) shipping costs if necessary.

-When possible and responsible, we use recycled and / or used packaging materials.

Use of ordered items / (electrical) appliances:

-Partly because our items have an age of 20 years or older, we can not guarantee that they meet the current guidelines, regulations and legislation concerning, for example (but not exclusively) safety or energy consumption.

-Instructions for use are not provided unless stated otherwise.

-When you decide to purchase one or more items from our shop you indicate that you will be able to use these items with sufficient knowledge and skills, responsibly and safely.

-We are not liable for any (consequential) damages resulting from the use and / or purchase of any of the items offered by us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from one of our shops on www.Etsy.com (“our Shop”).

PERSONAL INFORMATION WE COLLECT
When you visit our Shop, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our Shop, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Shop, and information about how you interact with our Shop. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on our Shop, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our Shop.

Additionally when you make a purchase purchase through our Shop, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through our Shop (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with our Shop, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Etsy to power our Etsy shops --you can read more about how Etsy uses your Personal Information here: https://www.etsy.com/legal/privacy/. We also use Google Analytics to help us understand how our customers use our Shop -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our Shop), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through our Shop, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the details provided here: https://www.upperdutch.com/pages/contact-us